FOR INTERNATIONAL CUSTOMERSORDER PROCESS
- After placing your order, you will receive an automated e-mail with an incorrect shipping fee.
- We will then review your order and send you another e-mail with the correct fee. Please confirm the order details.
- After we receive your payment, your order will be shipped out.
Some countries prohibit certain items to be mailed internationally such as nail polish, color gel, acetone, etc. For more information on non-mailable items, please visit: http://www.post.japanpost.jp/int/use/restriction/index_en.html
If you have any questions, feel free to contact us.INTERNATIONAL SHIPPING
International orders are shipped with Express Mail Service (EMS). Packages are shipped within 1-3 business days after receiving confirmation of a valid payment. Deliveries arrive approximately 3-5 business days depending on the destination.
Please Note: There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions or customs. The customer is responsible for all costs related to incorrectly addressed orders. We are not responsible for stolen or lost items.
We offer FREE SHIPPING on international orders over 30,000 JPY. A confirmation e-mail with the shipping discount will be sent after checkout.
For international orders under 30,000 JPY, an e-mail with the correct shipping fee will be sent after checkout. Shipping fees are calculated based on weight and shipping destination. For more information, please visit: http://www.post.japanpost.jp/int/charge/list/ems_all_en.html
CUSTOM DUTIES & TAXES
Some countries may charge custom duties and taxes. We cannot predict what these charges will be so we strongly recommend you contact your local customs office for the latest charges before ordering.
We have no control over these charges and we cannot tell you what the charges would be, as customs policies and import duties vary widely from country to country.
We are not able to pay these charges for you or refund any of these charges.
Please Note: All orders will be charged a Japan Consumption Tax.